How to contact us
For the quickest response, please use the support contact options displayed on the Clubhouse Casino website. Depending on availability, support may be provided through live chat, email or an online contact form. Select the option that suits your enquiry and include enough information for our team to assist you efficiently.
Customer support can help with general questions about registration, logging in, account settings, game information, deposits, withdrawals and verification requirements. Please do not send your password, full payment card number or other sensitive security information in a message.
Information to include
When contacting us, provide your name, the email address linked to your account and a clear description of the issue. If your enquiry relates to a transaction, include the relevant date and amount where possible. Never include your account password or one-time security codes.
- Use the email address registered to your account where possible.
- Describe the issue clearly and include any relevant error message.
- Allow reasonable time for a response, particularly during busy periods.
- Check your spam or junk folder if you are waiting for an email.
Account and responsible gaming support
If you need help with account access, identity checks or responsible gaming tools, contact support promptly. Our team can provide information about available limits, time-outs, self-exclusion and other account controls. If gambling is causing concern, consider taking a break and contacting a recognised Australian gambling support service.
Complaints and feedback
We welcome feedback about your experience with Clubhouse Casino. If you wish to make a complaint, clearly state that your message is a formal complaint and provide the relevant details. We will review the matter and aim to respond in accordance with our applicable procedures and terms.