Gamble responsibly
Gambling can be enjoyable for some people, but it can also cause harm when it becomes difficult to control. There is no guaranteed way to win, and every wager carries a risk of loss. Past results do not predict future results, and a losing streak does not make a win more likely. Do not chase losses, increase your bets to recover money or borrow money to gamble.
Clubhouse Casino encourages players to make informed decisions before opening or using an account. Consider how much time and money you are comfortable spending, and decide your limits before you start playing. Keep gambling separate from essential expenses such as rent, bills, food, education and loan repayments. Never use credit, money needed for household expenses or funds intended for another person.
- Set a budget for gambling and treat it as an entertainment expense.
- Set a time limit and take regular breaks from play.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
- Do not chase losses or try to win back money by increasing your stakes.
- Keep your gambling activity private from children and do not allow anyone else to use your account.
- Balance gambling with work, family, social activities and other interests.
- Review your gambling regularly and ask for help if it is becoming difficult to manage.
Gambling should never be viewed as an investment or a reliable source of income. If gambling is affecting your finances, relationships, health, work or study, stop playing and seek support as soon as possible.
Safer play tools and account controls
Depending on the services available to your account and applicable requirements, Clubhouse Casino may provide tools to help you manage your play. These tools are intended to support your decisions and should be set before gambling. They are not a substitute for professional advice or treatment.
Deposit and spending limits
A deposit limit can restrict the amount you add to your account during a selected period. You may be able to choose a daily, weekly or monthly limit. Consider setting a limit based on your entertainment budget rather than on your expected winnings. Where a limit increase is requested, it may not apply immediately and may be subject to a cooling-off period or other processing requirements.
Time and session reminders
Time reminders can help you remain aware of how long you have been playing. Use reminders to take breaks, check your spending and decide whether you still want to continue. If you find it difficult to stop when a reminder appears, take a longer break or use a temporary account restriction.
Reality checks and activity review
Review your deposits, withdrawals, wagers and playing time regularly. Looking at your activity can help you understand your gambling patterns and identify changes early. Contact customer support if you need help understanding account records or available controls.
Temporary breaks and account closure
You can ask Clubhouse Casino to restrict access to your account for a temporary period or to close your account. Tell customer support clearly whether you want a short break, a longer restriction or permanent closure. During a restriction, do not create or use another account. Any request will be handled in accordance with applicable requirements, account terms and identity checks.
Self-exclusion and protection from gambling harm
Self-exclusion is a formal request to prevent or restrict your access to gambling services for a chosen period or, where available, permanently. If you believe gambling is causing harm, self-exclusion can provide an important break while you obtain support. Contact Clubhouse Casino through the available support channel and request self-exclusion. We may ask you to confirm your identity and the period of exclusion.
After self-exclusion is applied, you must not attempt to open a new account, use another person’s account or provide your details to another person for gambling. Clubhouse Casino may close accounts or take other action where a person attempts to avoid an exclusion. We may also apply restrictions where we identify activity that suggests a risk of gambling harm, subject to applicable privacy and legal obligations.
Self-exclusion does not remove all risks connected with gambling. It may not prevent access to other gambling providers or services, and it does not replace professional assistance. You should consider using device blocking software, bank gambling blocks where available and support from a trusted person. Do not ask another person to gamble on your behalf.
Signs that gambling may be causing harm
- Spending more time or money gambling than you intended.
- Thinking about gambling constantly or feeling unable to stop.
- Chasing losses, increasing stakes or gambling with borrowed money.
- Hiding gambling, deposits, losses or account activity from family and friends.
- Missing work, study, appointments or important responsibilities.
- Feeling anxious, distressed, guilty or irritable because of gambling.
- Using gambling to escape personal, financial or emotional problems.
- Selling belongings, using savings or failing to pay bills to continue gambling.
Getting help in Australia
If you are concerned about your gambling, free and confidential help is available in Australia. Gambling Help Online provides information, counselling and support through online services and can help you find assistance in your state or territory. Visit gamblinghelponline.org.au to learn more or to access support.
You can also contact the gambling support service in your state or territory, speak with your general practitioner or contact a qualified counsellor. A trusted family member, friend or financial counsellor may also be able to help you make a plan. If gambling has contributed to financial difficulty, seek advice from a free financial counselling service before taking on further debt.
If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, call Triple Zero (000) in an emergency or contact Lifeline on 13 11 14. These services are separate from Clubhouse Casino and can provide urgent assistance. If you are supporting someone affected by gambling, you can also seek advice for yourself and set appropriate boundaries around money and account access.
Support is available even if you are not ready to stop gambling completely. Speaking with someone early can help you understand your options, reduce risk and make practical changes.
Our approach to safer gambling
Clubhouse Casino aims to promote responsible gambling through clear information, account controls, customer support and appropriate review of player activity. We may contact you about safer gambling tools or ask questions when we identify activity that may indicate risk. This contact is intended to support player welfare and may include information about limits, breaks, self-exclusion or external support.
We may refuse a deposit, restrict an account, suspend play or close an account where required by law, regulation, our licence conditions or our terms and conditions. We may also request information to verify identity, age, source of funds or account ownership. These checks help protect players, prevent misuse and support the integrity of our services.
Players must be at least 18 years old and must comply with all laws that apply to them. Do not allow minors to access gambling services, devices or payment methods. Parents and guardians should use device controls and keep account credentials, passwords and payment information secure.
For help with limits, a break, self-exclusion or any concern about your gambling, contact Clubhouse Casino customer support. Our support team can explain the available account options and direct you to independent assistance. We cannot guarantee that any tool will prevent all gambling harm, so use the controls together with a personal plan and appropriate professional support.
- Decide your budget and playing time before you begin.
- Use the available limits and reminders on your account.
- Stop playing if gambling is no longer enjoyable or within your plan.
- Request a break or self-exclusion if you are finding it difficult to stop.
- Contact an independent Australian support service if gambling is affecting your life.