1. About this policy
In this Privacy Policy, “Clubhouse Casino”, “we”, “us” and “our” refer to the Clubhouse Casino website, its operators and relevant service providers. “Personal information” means information or an opinion about an identified individual, or an individual who can reasonably be identified, whether the information is recorded in material form or not.
This policy applies to personal information collected through our website, account registration process, customer support channels, promotions, digital communications and other services we provide. It does not generally apply to websites or services operated by third parties, even where they are linked from our website. Those third parties are responsible for their own privacy practices.
We may update this policy from time to time to reflect changes to our services, technology, legal obligations or business practices. The latest version will be made available on this page, together with the date it was last updated where appropriate. If a material change affects the way we use personal information, we will take reasonable steps to make the change clear.
2. Information we collect
We collect information that is reasonably necessary to operate our services, meet legal and regulatory obligations, protect our players and maintain the security and integrity of our platform. The information we collect may vary depending on how you interact with us.
Information you provide
- Full name, date of birth, residential address, email address and telephone number.
- Account login details, security answers, communication preferences and information supplied when you contact customer support.
- Identity and age verification information, which may include government-issued identification, proof of address and other documents required for verification.
- Payment and withdrawal information, including transaction details and information needed to process payments. We do not necessarily store complete payment card details where a specialist payment provider processes them.
- Information connected with promotions, competitions, surveys, player feedback or responsible gambling support.
- Information you provide when reporting a technical, security, account or gambling-related issue.
Information collected automatically
When you use our website, we may collect technical and usage information such as your IP address, device type, browser, operating system, language settings, pages visited, approximate location, access times, referring website and interactions with our services. We may collect this information using cookies, pixels, software development kits, server logs and similar technologies.
We may combine information collected automatically with information associated with your account. This helps us understand how the website is used, remember preferences, prevent fraud and improve performance. You can manage some cookie settings through your browser or any cookie controls we make available, although disabling certain cookies may affect website functionality.
Sensitive and verification information
Gambling services may require enhanced checks. Depending on the circumstances, we may handle information relating to identity verification, source of funds, transaction monitoring, fraud prevention, account safety and responsible gambling. We collect and use this information only where permitted or required by applicable law, and we apply additional care to its handling.
3. How we use personal information
We use personal information for purposes connected with providing, administering and improving our services. These purposes may include:
- Creating and administering your account, confirming your identity and checking eligibility to use our services.
- Processing deposits, withdrawals, payments, refunds and other account transactions.
- Providing customer support, responding to enquiries and communicating service information.
- Meeting obligations relating to age verification, customer identification, anti-money laundering, counter-terrorism financing, fraud prevention, taxation, record keeping and responsible gambling.
- Monitoring accounts and transactions to detect suspicious, unlawful, fraudulent, unsafe or prohibited activity.
- Maintaining the security, availability, integrity and performance of our website, systems and services.
- Personalising features, measuring campaigns, understanding player preferences and improving our products.
- Sending marketing communications where permitted and in accordance with your choices and applicable law.
- Managing promotions, competitions, loyalty activities and other features you choose to participate in.
- Establishing, exercising or defending legal rights, handling complaints and complying with requests from regulators, courts or law enforcement agencies.
We may use aggregated, statistical or de-identified information for research, reporting, analysis and service improvement. Information used in this form is intended not to identify you personally.
Marketing choices
We may send promotional messages by email, SMS, phone, push notification or other available channels where we have a lawful basis to do so. You can usually opt out by using the unsubscribe function in a marketing message, changing your account preferences or contacting us. You may still receive essential service messages, such as security alerts, transaction confirmations, account notices and information about changes to our terms.
4. Disclosure and sharing
We may disclose personal information to organisations that help us operate our business, provide our services or meet our obligations. We require service providers to handle information appropriately and, where relevant, only for authorised purposes.
- Payment processors, banks, financial institutions and identity verification providers.
- Technology, hosting, cloud storage, cybersecurity, analytics, communications and customer support providers.
- Fraud prevention, risk management, compliance and responsible gambling service providers.
- Professional advisers, auditors, insurers, legal representatives and corporate service providers.
- Related companies, business partners or prospective buyers where necessary for corporate transactions or service administration.
- Government agencies, regulators, courts, law enforcement bodies or other parties where disclosure is required or authorised by law.
Some service providers may be located outside Australia or may store or process information overseas. Where personal information is transferred internationally, we take reasonable steps to assess the arrangement and support appropriate protections, subject to applicable law. The countries involved may vary depending on the services and providers in use.
We do not sell personal information for money. We may share limited information with advertising, analytics or technology partners to deliver, measure or improve communications and services, subject to applicable privacy and marketing requirements.
5. Security, retention and your rights
Security
We use reasonable technical, administrative and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption, monitoring, staff procedures and secure handling requirements for suppliers.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep your password and account information confidential, use a strong password, avoid sharing access to your account and notify us promptly if you suspect unauthorised activity.
Retention and deletion
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, maintain business and financial records, meet legal and regulatory requirements, and prevent fraud or abuse. When information is no longer required, we take reasonable steps to securely delete it, destroy it or de-identify it, unless retention is required or permitted by law.
Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some circumstances, access or correction may be refused or limited where an exception applies under applicable law. If this occurs, we will generally explain the reason.
Privacy enquiries and complaints
If you have a question, concern or complaint about our handling of personal information, contact Clubhouse Casino through the customer support details published on our website. Please include enough information for us to identify the issue and your preferred contact method. We will acknowledge and investigate privacy complaints within a reasonable time and provide a response where possible.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator. Further information is available at www.oaic.gov.au. This does not limit any rights or remedies available to you under Australian law.
Contact us
For privacy requests, account questions or concerns about this policy, use the contact or support channels listed on the Clubhouse Casino website. We may ask for reasonable information to confirm your identity and protect your account before providing personal information or changing account details.