1. About this policy
This Cookies Policy applies to the Clubhouse Casino website, including pages, services and features that link to or display this policy. In this document, “Clubhouse Casino”, “we”, “us” and “our” refer to the operator of the relevant website or service. “You” refers to a visitor, account holder or other person using our website.
Cookies and similar technologies may be placed on your computer, mobile phone, tablet or another internet-connected device when you visit our website. Where consent is required by applicable law, we will ask for it through a cookie banner or preference tool. Some cookies are necessary for the website to operate, while others are optional and can be controlled by you.
By continuing to browse or use our website, you acknowledge that cookies may be used according to your selected preferences and applicable requirements. You can change or withdraw your choices at any time. However, disabling certain cookies may affect website functions, account access, security checks or the availability of particular features.
We may update this policy from time to time to reflect changes to our website, technology, service providers or legal obligations. The updated version will be published on this page. We encourage you to review this policy periodically so that you remain informed about how cookies are used.
2. What cookies are and the types we use
Cookies are small text files that a website stores on your device. They allow a website to recognise a device and remember certain information about your visit. Cookies may be set by Clubhouse Casino, known as first-party cookies, or by another organisation providing a service on our website, known as third-party cookies.
Some cookies remain on your device only while your browser is open. These are commonly called session cookies and are normally removed when the browsing session ends. Other cookies remain for a defined period or until you delete them. These are known as persistent cookies. Similar technologies, including pixels, tags, software development kits, local storage and device identifiers, may perform comparable functions and are covered by this policy where relevant.
Cookie categories
- Strictly necessary cookies: These support core website functions, page delivery, account access, session management, security, fraud prevention and services that you request. They are generally required for the website to operate and may not be switched off through our cookie tool.
- Preference and functionality cookies: These remember choices such as language, region, display settings and other preferences, helping us provide a more convenient experience.
- Performance and analytics cookies: These help us understand how visitors use the website, including which pages are viewed, how navigation works and whether errors occur. The information may be used to improve performance, content and usability.
- Advertising and marketing cookies: These may help us measure campaigns, understand interactions with promotions, limit repeated advertising and present content that may be more relevant to you. They may be set by us or approved third-party providers.
- Security and risk cookies: These assist with detecting unusual activity, protecting accounts, supporting access controls and reducing the risk of fraud, abuse or unauthorised use.
Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information we hold, such as account, device or usage information. We handle that information in accordance with our Privacy Policy and applicable privacy requirements.
3. Why Clubhouse Casino uses cookies
Clubhouse Casino may use cookies and similar technologies for the following purposes:
- To make the website available and allow pages, forms and requested services to function.
- To keep you signed in during an authorised session and remember actions taken during that session.
- To maintain the security and stability of the website and investigate suspicious activity.
- To help protect accounts and services against fraud, misuse, automated attacks and unauthorised access.
- To remember your settings and preferences so that you do not need to enter them repeatedly.
- To understand traffic patterns, website performance and general visitor behaviour using aggregated or pseudonymised information where appropriate.
- To identify technical problems, test improvements and make the website easier to use across devices and browsers.
- To measure the effectiveness of communications, promotions and advertising, subject to your choices and applicable requirements.
- To support age, location, identity, account, safer gambling or other checks where technologies are necessary for a relevant service or legal obligation.
- To record cookie choices and other permissions so that your preferences can be respected.
We do not use cookies as a substitute for responsible gambling controls or account verification. Depending on the service, we may use other information and procedures to meet security, regulatory, operational and safer gambling requirements.
Third-party services
Some website features may be supplied by third parties, such as analytics, security, payment, customer support, advertising, content delivery or social media providers. Those providers may use cookies or similar technologies in accordance with their own policies. We take reasonable steps to select and manage service providers, but we do not control the privacy practices of independent third parties. You should review their policies where relevant.
Third-party technologies may process information on servers located outside Australia. Any handling of personal information will be managed in accordance with our Privacy Policy and applicable law. The availability of a particular third-party service may change without notice.
4. Your choices and cookie controls
When you first visit our website, a cookie notice or preference tool may allow you to accept or reject categories of non-essential cookies. Your choices may be stored in a preference cookie. If you clear your browser data or use another device or browser, you may be asked to make your choices again.
You can also control cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. Browser instructions vary, so you should check the help or settings area of your chosen browser. You may also be able to control advertising preferences through relevant industry tools or settings offered by individual advertising providers.
General steps for managing cookies
- Open the privacy, security or cookie settings in your browser.
- Review the cookies stored by websites and select whether to allow, block or delete them.
- Use our cookie preference tool, where available, to adjust non-essential categories.
- Close and reopen your browser or refresh the website if required for a change to take effect.
Disabling cookies may affect your experience. For example, you may be unable to log in, keep settings during a session, complete certain forms, use account functions or access parts of the website. Blocking analytics or marketing cookies should not normally prevent basic browsing, but some content or features may still depend on cookies.
We may use technical methods to recognise a device or session for security, fraud prevention, account protection or service delivery. These methods may continue to operate where necessary for a requested service or where permitted by law, even if optional cookies are declined.
5. Information, retention and contact
Information collected through cookies may include an IP address, browser type, device type, operating system, approximate location, referring pages, pages visited, actions taken, time spent on the website, session identifiers and cookie preferences. The information we receive depends on the cookies enabled, your device and the features you use.
We use reasonable safeguards designed to protect information against unauthorised access, loss, misuse or disclosure. Access to cookie-related information may be limited to people and service providers who need it for legitimate operational, technical, security, analytical or legal purposes.
Cookie retention periods vary. Session cookies normally expire when a browsing session ends, while persistent cookies may remain for a period set by us or the relevant provider. We retain information only for as long as reasonably necessary for the purpose for which it was collected, to operate and protect our services, to resolve disputes, to meet legal or regulatory obligations, or for other legitimate business purposes.
Our Privacy Policy contains further information about how we collect, use, disclose, store and protect personal information, as well as information about applicable rights and how to make a privacy enquiry or complaint. If there is any inconsistency between this Cookies Policy and the Privacy Policy about personal information, the Privacy Policy will apply to that issue.
If you have questions about this policy, your cookie choices or the way Clubhouse Casino handles information, please contact us using the details provided on our Contact Us or Privacy page. Please do not send passwords, payment details or other sensitive account information through an unsecured contact form.
This policy is intended as general information for visitors and players in Australia. It does not change the Terms and Conditions governing your account or use of Clubhouse Casino services. If you are concerned about your gambling, visit our Responsible Gambling page or contact an appropriate support service.