Betting Rules

Clubhouse Casino may offer casino games and other betting products through its website or approved platforms. The products available to you may depend on your location, account status, device, payment method and applicable law. You must be at least 18 years old, or any higher minimum age required by the law that applies to you, to use the service. You must also be legally permitted to participate in online gambling in your location.

You are responsible for checking whether online gambling is lawful where you live. Players in Australia should consider the requirements of Australian law, including restrictions that may apply to particular online gambling services. Clubhouse Casino does not invite any person to use the service where doing so would be unlawful. We may refuse access, suspend an account or cancel activity if we reasonably believe that a player is in a restricted location or has not met the applicable eligibility requirements.

Each player may hold only one personal account unless Clubhouse Casino has given written approval for an additional account. Your account must be registered in your own name and the information supplied must be accurate, complete and current. You must keep your login details confidential and must not allow another person to use your account. You are responsible for activity completed through your account until you notify us of suspected unauthorised access.

We may carry out identity, age, address, payment and source-of-funds checks at registration, before processing a withdrawal, during play or whenever required for compliance purposes. You must provide documents that are genuine, readable and valid. Failure to complete a requested check may result in restricted access, delayed payments, account closure or cancellation of bets where permitted by law.

A bet is a request to participate in a product using funds available in your account. Before confirming a wager, check the selected game, stake, odds or paytable, and any applicable terms. A bet is accepted only when it has been recorded by our system and a confirmation or transaction reference has been generated. Displaying a selection on screen does not, by itself, mean that the wager has been accepted.

Bets cannot normally be changed or withdrawn after acceptance. If you believe that a wager has been placed in error, contact support promptly. We will review the relevant account and system records, but a request to reverse an accepted bet is not guaranteed. A wager may be rejected, voided, limited or cancelled where there is an obvious error, a technical problem, suspected fraud, a breach of these rules or another valid reason allowed under the applicable terms.

The minimum and maximum stake may vary by game, account, payment method, promotion or risk setting. Any applicable limits will be shown before confirmation or in the relevant product terms. Clubhouse Casino may change limits prospectively and may apply different limits to different products or players where permitted by law. A bet that exceeds a stated limit may be accepted only up to the permitted amount, or may be rejected or cancelled.

You must have sufficient cleared funds before placing a wager. Deposits that are pending, reversed, disputed or subject to a payment review may not be available for betting. You must not attempt to use a payment method that belongs to another person without prior authorisation. We may delay settlement or restrict play while a payment, identity or security review is in progress.

• Do not place bets using borrowed money, stolen funds or funds that you cannot afford to lose.
• Do not use automated software, bots, scripts or tools intended to obtain an unfair advantage.
• Do not exploit a software fault, pricing error, bonus error or technical vulnerability.
• Do not collude with other players or attempt to manipulate game results.
• Do not place bets on behalf of another person or permit another person to access your account.

Casino games are settled according to the game rules, paytable and result generated by the relevant game system. Where a game uses a random number generator, outcomes are determined by that system and are not selected by customer support or individual staff members. Game rules may include details about winning combinations, bonus rounds, multipliers, wagering requirements, maximum wins, tie outcomes and other settlement conditions. You should review those details before playing.

The result shown in the game interface is normally the result used for settlement. If a result is interrupted by a lost connection, browser problem or device failure, the wager may still be completed and settled. You should not assume that an interrupted display means a bet was unsuccessful or has been cancelled. Contact support with the approximate time, game name and transaction details if you need a result checked.

Results and balances are recorded in our transaction and gaming systems. Those records will generally be treated as the definitive evidence of a bet, payment, game outcome and account balance, subject to any investigation or correction required by law. If a system fault causes an incorrect result or balance, we may correct the error and return the account to the position it would have held without the error.

A technical interruption, communication failure, maintenance event or other circumstance outside our reasonable control may affect access to a product. Where a bet cannot be reliably settled, we may void it, restore the stake or apply another remedy required by the relevant product rules or applicable law. We will not knowingly retain an amount that was credited solely because of an obvious technical or administrative error.

Promotional offers are subject to their own promotional terms. These may specify eligibility, a qualifying deposit, a bonus amount, a minimum stake, an expiry date, excluded games, wagering requirements, maximum conversion values and withdrawal conditions. Promotional terms apply in addition to these Betting Rules. If there is an inconsistency, the specific promotional terms will apply to that offer, unless they are inconsistent with a mandatory legal requirement.

Only one person may use an offer unless the offer says otherwise. We may remove a bonus or related winnings if an offer has been claimed more than once, used through linked accounts, abused or obtained by misleading information. You should not deposit or place a bet solely because a bonus is advertised without first checking whether the offer is suitable for you and understanding the conditions attached to it.

Withdrawals are processed to an approved payment method in accordance with our verification and payment procedures. We may ask you to confirm ownership of a payment method and may return funds to the original source where appropriate. Processing times can vary because of verification, banking networks, weekends, public holidays, security reviews and third-party payment providers. We are not responsible for delays caused by a bank or payment provider after funds have been sent.

You should check your account balance and transaction history regularly. If you identify an unknown transaction, incorrect result or payment issue, notify Clubhouse Casino as soon as possible. We may investigate suspected duplicate payments, chargebacks, fraud, money laundering, bonus abuse or other prohibited activity. Any action taken will be handled in accordance with our terms, internal procedures and applicable legal obligations.

If you have a question or dispute about a bet, contact customer support promptly and provide your username, transaction reference, game or product name, date, approximate time and a clear description of the issue. Do not send your password or full payment card details. We may request additional information so that we can investigate the matter properly.

Complaints are reviewed using account records, game logs, payment information, communications and other relevant evidence. We aim to provide a response within a reasonable period, although complex matters may take longer. If a complaint cannot be resolved through support, any escalation route available to you will be explained in the applicable Terms and Conditions or in our response.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never chase losses. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and do not gamble with money needed for rent, bills, food or other essentials. You can contact support to ask about deposit limits, time-outs, account restrictions or self-exclusion options where available.

• Only gamble with money you can afford to lose.
• Set personal time and spending limits before starting a session.
• Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
• Speak with a qualified support service if you are concerned about your gambling.
• In Australia, confidential help may be available through Gambling Help Online or the National Gambling Helpline on 1800 858 858.

These Betting Rules may be updated when products, technology, legal requirements or operating procedures change. The current version published on the Clubhouse Casino website applies to future activity from the time it is posted, unless a different effective date is stated. Nothing in these rules excludes or limits a right or protection that cannot lawfully be excluded or limited under Australian law.