1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Clubhouse Casino. References to “Clubhouse Casino”, “we”, “us” or “our” mean the operator of the Clubhouse Casino service. References to “you” or “your” mean the person accessing our website or using our services.
By visiting our website, opening an account, depositing funds, claiming an offer or playing a game, you agree to comply with these Terms & Conditions and any additional rules displayed on the relevant page. Game rules, promotional terms, payment conditions and responsible gambling information are part of this agreement. If you do not agree, you must not use the service.
We may update these terms from time to time to reflect changes to our services, legal requirements, technology or business operations. The latest version will be made available on this page. Where a change is significant, we may provide additional notice. Your continued use of the service after an update means that you accept the revised terms.
Eligibility
- You must be at least 18 years old, or older if required by the laws that apply to you.
- You must be legally permitted to access online gambling services in your location.
- You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
- You must use your own identity, payment methods and account, unless we have expressly approved another arrangement.
- You must not use the service if you are self-excluded, subject to a gambling restriction, or prohibited from gambling under applicable law.
We may refuse an application, suspend an account or restrict access where we cannot verify your identity, age, location or eligibility. We may also take these steps where required for compliance, security, responsible gambling or fraud prevention.
2. Account security and acceptable use
You may generally hold only one Clubhouse Casino account unless we have approved otherwise in writing. Your account is personal to you and must not be sold, transferred, shared or used by another person. You are responsible for keeping your username, password, device and login information secure.
- Choose a strong password and do not disclose it to anyone.
- Tell us promptly if you suspect unauthorised access, suspicious activity or a lost device.
- Check your account and transaction history regularly and report errors without unreasonable delay.
- Do not use software, scripts, bots, automated systems or other tools intended to interfere with the service or gain an unfair advantage.
- Do not upload harmful code, attempt to bypass security, reverse engineer the website or disrupt our systems.
- Do not use the service for unlawful activity, money laundering, fraud, abuse or any purpose unrelated to lawful entertainment.
You are responsible for activity completed through your account unless you have notified us of a security issue and we have had a reasonable opportunity to act. We may investigate unusual activity and may request identification, source-of-funds information or other documents before allowing continued use or processing a transaction.
If we identify duplicate accounts, false information, collusion, manipulation, payment abuse or other prohibited conduct, we may cancel relevant transactions, remove promotional benefits, suspend or close accounts, and take any further action permitted by law. We will not restrict an account arbitrarily and may explain our decision where legally and commercially appropriate.
3. Deposits, withdrawals and game play
You may deposit only through payment methods made available on the website. Deposits must be made using a payment method held in your name or otherwise authorised for your use. We may decline, reverse or delay a transaction if it presents a security, compliance or processing concern.
You should only deposit funds that you can afford to lose. A deposit is not a loan, and you must not use borrowed money or money required for essential living expenses to gamble. We may apply transaction limits or request additional verification before accepting deposits or withdrawals.
Withdrawal requests are subject to account verification, applicable game rules, payment processing requirements and any relevant promotional terms. We may return funds to the original payment method where practical or use another method in your name. Processing times can vary because of banks, payment providers, weekends, public holidays, verification checks and other circumstances outside our reasonable control.
You are responsible for checking that transaction details are correct before confirming a payment. Any fees, conversion costs or charges imposed by your bank, payment provider or card issuer may be your responsibility. We do not guarantee that every payment method will be available at all times.
Games and technical issues
Games are governed by the rules displayed for those games. Where a game result is generated or recorded incorrectly because of a clear technical error, we may void the affected round and restore the relevant balance position, subject to applicable law. If there is a disagreement about a game result, our records may be used when reviewing the matter, provided they are consistent with available technical and transaction information.
We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, connectivity problems, equipment failure or events outside our reasonable control. You must not treat displayed balances or game information as final where a clear error is apparent.
4. Promotions, responsible gambling and privacy
Promotions and bonuses
Promotions are available only to eligible customers and are subject to the specific terms shown with the offer. These terms may include qualifying deposits, expiry dates, wagering or play-through requirements, game restrictions, maximum bet limits, withdrawal limits and account restrictions. You should read those terms before accepting an offer.
Unless expressly stated otherwise, a customer may claim a promotion only once. We may withdraw or amend an offer where permitted, including where there is an obvious error, suspected abuse or a change in legal or operational requirements. Promotional funds and winnings may be removed if an offer has been obtained or used contrary to its terms.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate support service.
You can contact us to ask about available deposit, loss, spend, session or account limits, where offered. You may also request a break or self-exclusion. We will process responsible gambling requests in accordance with our procedures and applicable requirements. You must not attempt to open another account or ask someone else to gamble for you during a self-exclusion period.
Privacy and communications
We collect, use, store and disclose personal information as described in our Privacy Policy. This may include information required to create and operate your account, verify your identity and age, process payments, prevent fraud, meet legal obligations, provide customer support and improve our services.
By registering, you agree that we may send service-related communications, including account notices, security messages and transaction updates. Marketing communications will be handled in accordance with applicable law and your communication preferences. You may opt out of promotional messages, but essential service communications may still be sent.
5. Suspension, liability and contact
We may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, legal compliance, payment concerns, suspected misuse or a breach of these terms. If an account is closed, we will deal with any remaining balance in accordance with applicable law and after deducting valid amounts owed or resolving relevant disputes.
To the extent permitted by law, Clubhouse Casino is not responsible for loss caused by your failure to protect account information, your internet connection or device, events outside our reasonable control, inaccurate information supplied by you, or use of the service contrary to these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law.
You are responsible for complying with the laws that apply to you, including any tax or reporting obligations associated with gambling activity. We do not provide financial, legal or tax advice. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
These terms are governed by the laws applicable to the operation of Clubhouse Casino, subject to any mandatory rights or protections available to consumers in Australia. Any dispute should first be raised with our customer support team so that we can investigate and try to resolve it fairly.
For questions about these Terms & Conditions, your account, payments, promotions or responsible gambling options, please contact Clubhouse Casino through the support channels shown on our website. Please include enough information for us to identify your account, but never send your password or full payment details.